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Frequently Asked Questions

  • Why do I have to register?
    There are lots of things that you can do online without registering, but to fully participate in all of the fun activities on this site, you'll have to create an account. If you are under 18 we also have to have a parent or guardian register with you and give you permission so that we can help protect your privacy and safety.
  • Who is collecting my information?
    This website is collecting your information. Please read this website's Privacy Policy which describes our privacy practices with respect to your information.
  • What is a username?
    Your username will be the name that you log in to this site so be sure you write it down and store it somewhere safe. It will also be the name that will be displayed on the computer screen and that others will know you by. Picking a good username can help you protect yourself online. Please DO NOT use your real name, phone number, or email address. Doing so may mean you will not be able to access the Forum.
  • What if I forget my password?
    If you forget your password, you just have to click on the "Forgot my Password" link on the log in page and ask that your password be emailed to you. If you are under 18 your password will be mailed to the email address of your parent or guardian. If that doesn't work, have your parent or guardian send an email to CustomerCare@clubponypals.com.
  • Why do I need permission from a parent or guardian?
    The Children's Online Privacy Protection Act (COPPA) requires that websites must first obtain a parent or guardian's permission before you are allowed to give out any information to join the site or participate in the online community. When you are online interacting with others it is important to protect your IDENTITY. ClubPonyPals.com keeps your information safe and secure. Remember, it is important to never disclose your first and last name, address, email, IM, SMS or phone number to anyone.
  • What is COPPA?
    The Children's Online Privacy Protection Act (COPPA), effective as of April 2000, was established by Congress to protect children's online privacy. COPPA requires that website operators adhere to specific guidelines regarding the collection and handling of personally identifiable information about children. For more information about COPPA and your child's rights to online privacy, visit the FTC's Kids' Privacy website for parents.
  • What is verification?
    COPPA requires that websites verify that you are an adult for purposes of obtaining parental consent for your child or student to participate in online activities where his or her personal information may be used for marketing purposes, shared with 3rd party partners, or disclosed through online community features. See ClubPonyPals' Privacy Policy for more information.
  • How do I change my information?
    You can change your account information by going to the Parents Page. Parents, guardians, teachers, and players who are over 18 can create a Parents account there and then will be able to edit or change information for all accounts associated with their email address.
  • What if I have more questions about Registration?
    Send your questions to us at: CustomerCare@ClubPonyPals.com or mail it to
    c/o FTV, LLC
    16654 Soledad Canyon Road #382
    Canyon Country, CA 91387 USA
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This is Club Pony Pals, the official Pony Pals game and virtual horse world. Here you can adopt, ride and care for the pony you always wanted. Our site is based on the Scholastic books about three girls by Jeanne Betancourt.